Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only might your notice a decrease with your heating and cooling costs, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and made-to-order for your home, meaning no two projects are alike. Our large variety of products make it difficult to discuss pricing without first bearing in mind your wants and needs and the project results you envision. Due to this nature, we find it useful to send out a Pella sales representative who can provide you with a quoted project price after seeing the project site itself. To expedite the quoting process, your Pella® sales representative is equipped with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has been given the opportunity to consider the requirements of the task and aligns them with your vision.
 
In addition to offering a wide variety of high-quality products to choose from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, offering you a chance to make the upgrades you want to while building great value into your Petoskey area home while you do it.


Can I paint my vinyl windows?

The attraction of Pella's® vinyl windows is that you won’t have to. You can choose the color your want. We do not recommend painting your vinyl products, as this will void your warranty. Some paint manufacturers advertise that their paint can stick to vinyl, but it could wreck your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We recommend that you should use a prepackaged vinegar-based cleaning solution or use an ammonia-free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based as they could leave streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella windows and doors. They are required to complete a thorough set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty guidelines. We look for the best Petoskey-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Working with a dedicated Pella sales team, project manager, local service technicians, and expert installers means that you will have the expertise of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Petoskey homeowners select Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. All of our high quality windows and doors are made with care and serviced by Pella’s unique Direct Sales Network. Unlike other manufacturers who sell exclusively through lumberyards or big box stores, Pella has dedicated window and entry door design centers the U.S. and Canada. This unique way of conducting business gives our customers in Petoskey a highly personal experience with the assistance of a local to Petoskey, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Petoskey, we appreciate the financial commitment you are making toward the purchase of new windows or doors. For that reason, we feel it is critical to ensure that each question you have about Pella’s products, materials and engineering are answered.  In order to accomplish this, we respectfully request that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Petoskey’s in-home consultation is a critical first step to ensure your satisfaction and the right window or door products are selected for your Petoskey home and budget. As such, we respectfully request that this visit is booked when all decision-makers (typically both homeowners) are able to join. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you allow up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Petoskey home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.